Packages are usually shipped within 2 days after receipt of payment. They are shipped via UPS with a tracking number and delivered without signature. Packages can also be shipped via UPS Extra and delivered against signature. Please contact us before choosing this delivery method as it incurs additional charges. Whatever the delivery method chosen, we send you a link to track your package online.
The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend you to group all your items in one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
If for any reason you are not satisfied with your ordered products, you may return these products within fourteen (14) days of receiving your order. After this period, the products cannot be exchanged or refunded.
Your items will then be exchanged or refunded, provided the products are returned:
- in their original condition, without having been damaged, washed, modified or worn, with the exception of fitting,
- in their original packaging in good condition,
- complete and with all accessories relating to the products, such as labels or instructions for use,
- accompanied by the original invoice.
You can return only one part of your order. Only returned products will be exchanged or refunded.
If the fourteen (14) day withdrawal period expires on a Saturday, Sunday or holiday, this period is extended until the next business day.
Return costs are offered. Simply make your request directly on the site www.vicomte-a.com, go to your account and select the order. A prepaid voucher will be sent to you by return mail.
We cannot be held responsible for the loss of a product that you returned.